It's always quality time, no matter how small or large the task, says Benjamin Bühl, founder and managing director of Dolmetscheragentur24. In our series of expert interviews on translation quality in the language services sector, Sara Cantaro, cultural and linguistic mediator and oneword marketing manager, talked to him about the demands and many different aspects of interpreting – and discovered that, in addition to the same high quality standards, we also share the 'caring gene' in our service approach.